Shipping & Return Policy

PLEASE READ THROUGHLY 

Shipping fees are non-refundable. If you choose to refuse any shipments delivered from KashKoutureCollection.com , you will be held responsible for the original shipping charges, as well as the total cost of the package return. This cost will be deducted from your processed refund. We do ship to PO Boxes via USPS. Expedited shipping is not available to a PO Box.

** PLEASE MAKE NOTE OF YOUR TRACKING NUMBER. SIGN UP FOR TEXT OR EMAIL UPDATES AT CHECKOUT. EMAILS REGARDING TRACKING ARE SUBJECT TO NOT BEING ANSWERED. 

**Orders are processed within 2-3 business days before shipping, unless it is a pre-order item. Pre-Order items take about (1-2 weeks).You will USUALLY receive your order 3-4 business days after processing. But keep in mind, we leave room for any delays. The policy is is set for 7-14 business days from the date that it is processed, not necessarily from the date that it is placed. Although not likely to take the full 7-14 days, we leave room for any mishaps with USPS postal service. Most items ship within 3-4 days after processing. Please reframe from contacting regarding order status unless timing is crucial. 

** Please make sure your billing matches your card & your shipping address is correct.
With some prepaid cards, if a transaction has a error they will hold the funds for about 45 minutes on a business day for fraud purposes. Please keep it mind the store is NOT holding your funds! If your shipping address is incorrect. It will delay your package and proper verification will be required. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive a confirmation email with tracking information. Please allow time for your tracking to update. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is determined by city and state, and will be displayed at the point of checkout.

Kash Kouture Collection isn’t responsible for any lost items or Damaged items.

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. Kash Kouture Collection is not responsible for packages that state have been delivered and signed for.

Please make sure your address is correct and updated!
EXAMPLE: If you live in an apartment complex you MUST include your apt number to insure you receive your order. Kash Kouture Collection is NOT responsible for mistakes on addresses. If items have not been received, they can be located by using the tracking number or contacting your local post office. 

*If your order is multiple items and one of them is out of stock, we will contact you prior to processing your order and shipping, and issue a refund for the item(s) not in stock if necessary.*

 

Black Friday & Christmas Sale: Please allow 7-10 business days for processing and shipping as there will be pending orders prior to the Black Friday sale, as well that will need to be shipped.

 

RETURN POLICY 

No returns or exchanges. All sales are final!

Once an order is placed we do NOT cancel orders. Please make sure you are using the correct payment method for your order. Please insure you’re checking for the correct sizes and desired item selected. We DO NOT accept hair, lashes or loungewear item packages back for returns, For sanitary reasons. All hair orders are FINAL sale on Kash Kouture Collection, unless something is worked out with the store owner.

 

INTERNATIONAL SHIPPING

 

All International customers packages may require additional processing time. Kash Kouture Collection is not responsible for additional fees or taxes incurred by the customers local government when importing goods.

PLEASE NOTE: If any Kash Kouture purchases made at KashKotureCollection.com is returned to Kash Kouture due to unpaid charges. We will not issue a refund and reshipment charges will apply.

Here is the breakdown for the International Shipping fee below:

1. 3-6 day International Shipping: $45 < (Express)      
2. 6-10 day International Shipping: $25< (Standard)